Phone & tablet support
From setting up a brand-new phone to fixing glitches on your tablet, I can help you get the most from your devices. I offer data transfers, email setup, troubleshooting, and friendly one-to-one tuition, so your smartphone or tablet works exactly how you want it to – without the stress of figuring it out yourself.
Device transfer
Getting a new phone or tablet is exciting, but moving everything across can be a nightmare. I can transfer your contacts, photos, apps, WhatsApp chats, and other messaging history from your old device to the new one – whether it’s Apple to Apple, Android to Android, or even switching between the two. I’ll check everything has copied over properly, sign you back into your accounts, and make sure your new device is ready to use straight away.
Email setup
Getting email working on a phone or tablet can be tricky, especially with multiple accounts. I can set up your email on iPhone, iPad, or Android devices, make sure everything syncs properly, and add calendars and contacts if they’re included. I can also set up multiple accounts – personal and work – so they stay separate but easy to access. I’ll check notification settings so you don’t miss important messages and show you how to use your email confidently on the go.
Fault finding & troubleshooting
If your phone or tablet isn’t working properly – apps crashing, battery draining too fast, or it just not behaving as it should – I can help. I’ll run through a series of checks to find the cause, whether it’s a software glitch, a setting that needs changing, or a hardware issue. I’ll check for and install system updates, then explain the problem clearly and either fix it or advise you on the next steps.
Help with apps
Struggling to install or use a particular app? I can help you download, set up, and learn how to use apps on your phone or tablet. Whether it’s banking, shopping, social media, or video calling, I’ll make sure the app is installed correctly, set up securely, and working as it should. I can also remove unwanted apps, tidy your home screen, and show you tips and shortcuts so you feel confident using it afterwards.
New phone setup
Getting a new smartphone is exciting, but setting it up can be daunting. I’ll help you get started by setting up your accounts, transferring your contacts, photos, and apps, and making sure everything syncs properly. I’ll install updates, secure the phone with a passcode or biometrics, and configure email, messaging, and cloud backups. I can also set up payment methods like Apple Pay or Google Wallet, and install essential apps so it’s ready to go.
New tablet setup
A new tablet is great fun, but getting it set up can be confusing. I’ll configure your accounts, connect it to Wi-Fi, and transfer your apps, photos, and files from your old device if needed. I’ll install updates, set up email and cloud storage, and secure it with a passcode or fingerprint. If it’s for a child, I can set up parental controls, and I can add payment methods and essential apps so it’s ready to use straight away.
Tablet & phone support
Sometimes you just need a bit of help with your device – whether it’s changing a setting, understanding a feature, or sorting out something that’s gone wrong. I can help with all makes and models of phones and tablets, answer questions in plain English, and get things working again. Whether it’s a quick fix or some one-to-one guidance, I’m here to make your device easier to use and less frustrating.
Tuition & advice
If you’d like to feel more confident using your phone or tablet, I offer patient, one-to-one tuition tailored to your needs. Whether it’s learning how to take and share photos, manage email, use social media, or stay safe online, I’ll guide you step by step at your pace. I can also offer advice on which apps to use and how to get the most from your device day to day.
Anything else?
If you can't find the service you are looking for, please feel free to ask - you never know, I might be able to help you.
How it works in three easy steps
Rant
Go on, have a moan about what’s gone wrong – slow laptop, wonky Wi‑Fi, or anything else driving you mad. No need for tech jargon, just tell me how it’s behaving.
Resolve
I’ll get to work – whether that’s visiting you at home or work, collecting your device, or fixing it remotely. You can sit back with a cuppa while I do all the fiddly stuff.
Relax
Job done! Your tech’s working properly again, and I’ll explain everything in plain English before leaving you to enjoy stress‑free gadgets.
Need a quote? No problem!
Not sure what it’ll cost to fix? Just ask! Tell me what’s wrong, and I’ll give you a clear, honest quote before any work starts – no surprises, no hidden extras.
Ready to book an appointment?
The simplest way to book an appointment with me is through my online booking portal. In just two minutes, you can secure a date and time to address your tech issue.
How to book an appointment
Need help with your tech? Whether it’s a computer, laptop, printer, Wi‑Fi, email or something else, I can get it sorted. Book your appointment today.
At home or in your office
Support is available across Sheffield, Dronfield, Chesterfield, Hope Valley and Bakewell.